Extended Warranty
24-month cover with accidental damage protection. Extended Warranty extends your free 12-month TekRevive warranty to a total of 24 months for faults. It also includes one accidental damage claim, which needs an excess.
What’s included
Compare your free TekRevive warranty with the paid Extended Warranty add-on.
| Cover | Free 12-month warranty Included |
Extended Warranty Paid add-on |
|---|---|---|
| Hardware faults (normal use) | ✓ 12 months | ✓ 24 months total |
| Claim cost for faults | ✓ $0 | ✓ $0 |
| Accidental damage cracks, chipped glass, dents |
— Not covered | ✓ 1 claim |
| Claim cost for accidental damage | — n/a | Excess applies (see below) |
| Liquid damage | — Not covered | — Not covered |
| Price | ✓ Included free | Paid add-on at checkout |
What accidental damage cover includes
Accidental physical damage from a drop or knock, including cracked screens, chipped or cracked glass and dents. One flat excess applies whichever part is damaged.
Excess (service fee)
An accidental damage claim isn’t free. The excess depends on the device purchase price on your TekRevive order:
| Device purchase price | Excess per accidental claim |
|---|---|
| $500 and under | $104 |
| $501 – $1,200 | $204 |
| $1,201 and over | $304 |
Fault claims (hardware faults from normal use) have no excess. You pay the excess once your claim is approved and before your repaired or replacement device is sent back to you.
Claim limit
You can make one accidental damage claim per covered device during the cover period. Fault claims aren’t limited to one.
What’s not covered
- Liquid damage of any kind. Liquid exposure voids accidental damage cover.
- Loss or theft
- Cosmetic wear that doesn’t affect how the device works (scratches, scuffs, normal wear)
- Intentional damage, misuse or neglect
- Devices that have been opened or repaired by anyone other than TekRevive or our authorised repairer
- Missing parts, or a device sent without its main components
- Devices that are locked (activation/account lock, passcode or device-management lock) and can’t be inspected or repaired
- Accessories, software, data and data recovery
How to claim
All claims go through TekRevive. Please don’t contact anyone else about the claim — start with TekRevive.
- Contact us through our contact page. Include your order number, a description of what happened, and photos of the damage or fault.
- We check your claim and tell you whether it’s a fault claim ($0) or an accidental damage claim (excess applies).
- Send the device in using the instructions we send you. Remove any locks and back up your data first.
- Inspection. We inspect the device and arrange repair where needed.
- Pay the excess if it’s an accidental damage claim.
- Repair or replacement. Your device is repaired, or replaced with a like-for-like device if it can’t be repaired, then sent back to you.
Who provides the cover
Extended Warranty and accidental damage protection is offered and administered by TekRevive.
This page is the full customer terms for Extended Warranty. Our standard 12-month warranty still applies separately for devices sold without this add-on.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Extended Warranty is in addition to those rights and does not replace them. See also our 12-month warranty.