Returns & refunds
Change of mind
We accept change-of-mind returns within 30 days of purchase. To be eligible, the device must be:
- In the same condition as when it was sold
- Free of any new damage, modifications, or signs of use beyond what was disclosed at sale
- Returned with proof of purchase and all original accessories and packaging where applicable
Change-of-mind returns are not eligible for devices that are used extensively or show damage that was not present at sale. Return shipping for change-of-mind returns is free. Contact us before you send the device so we can arrange it.
Faulty or incorrectly described items
If the device you receive is faulty or does not match its listed description, you are entitled to a remedy under the Australian Consumer Law. Contact us within 7 days of receiving it. We will need:
- Proof of purchase
- A description and photos of the fault or discrepancy
After assessment, we will offer a repair, replacement, or refund as appropriate.
Returning a device
- Devices must be returned in the same condition as received, with all original accessories and packaging where applicable, and show no sign of modification or repair.
- Return shipping is free.
- Please use a tracked shipping service. We are not liable for items lost in return transit.
Refund processing
Approved refunds are processed within 5–7 business days using the same payment method used at purchase.
Questions? Email hello@tekrevive.com.au or call 1800 048 583. For faults after purchase, see our Warranty page.