Warranty
All devices sold by TekRevive are second-hand products, graded and described to the best of our ability. They are covered by a limited warranty in line with the Australian Consumer Law (ACL).
Warranty period
Every device comes with a 12-month warranty from the date of purchase, unless stated otherwise at the time of sale.
What is covered
The warranty covers faults or defects present at the time of purchase, or that arise within the 12-month period, that are not caused by accidental damage, misuse, or normal wear and tear. This includes:
- Faults or issues not disclosed in the product listing
- Hardware issues not caused by physical or water damage
What is not covered
- Physical or accidental damage after purchase
- Liquid damage after purchase
- Software issues, such as viruses, unauthorised modifications, or account locks (for example iCloud or Google) from setting up and forgetting a password
- Normal wear and tear
- Damage from unauthorised repairs or modifications after purchase
- Battery degradation (batteries are consumable parts)
Making a warranty claim
Contact us within the warranty period with proof of purchase and a description of the fault. We will assess the claim and, if valid, offer a repair, replacement, or refund at our discretion, in line with the Australian Consumer Law.
Email hello@tekrevive.com.au or call 1800 048 583. See also our Returns & refunds page.