FAQ

Are your devices new?

No. Every device is a certified refurbished, second-hand product that we grade and test before it is listed. The grade is shown on each product page.

What warranty do I get?

Every device comes with a 12-month warranty from the date of purchase. See our Warranty page for what is and is not covered.

Can I return a device?

Yes. We accept change-of-mind returns within 30 days if the device is in the same condition as sold. Faulty or misdescribed items are covered under the Australian Consumer Law. Return shipping is free. See Returns & refunds.

How much is shipping?

Shipping is free and express, Australia-wide. See Shipping.

Can I pick up my order?

Yes, where pickup is offered at checkout you can collect from our Windsor store at 160 Chapel Street, Windsor VIC 3181.

What do the condition grades mean?

Each grade describes the cosmetic condition of the device. All grades are tested and carry the same 12-month warranty. See Grading explained.

What is the battery health?

Batteries are tested before sale. See the product page for the battery health of each device.

How can I pay?

Checkout accepts Visa, American Express, PayPal and Afterpay.

Where is TekRevive based?

TekRevive PTY LTD, 160 Chapel Street, Windsor VIC 3181 (ABN 16 697 307 896). We are an Australian-owned business.

How do I contact you?

Call 1800 048 583 or email hello@tekrevive.com.au. We usually reply within one business day.